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Improving the Quality of Public Services
A Multinational Conference on Public Management
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Tuesday, June 28, 2011 |
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09:00-09:45 |
Opening of the Conference Chaired by Yaroslav Kuzminov, Rector, NRU HSE Welcome greetings On behalf of the national organizers: Yaroslav Kuzminov, Rector, NRU HSE, Moscow, Russia On behalf of APPAM and UMD: Douglas Besharov, professor, School of Public Policy, University of Maryland (UMD),
APPAM President in 2007-2008, APPAM International Conference
Coordinator, Co-editor of International Policy Exchange Series, Oxford
University Press On behalf of Government: RF Government apparat Ministry of Communications and Mass Media RF Ministry of Economic Development RF Moscow City Government On behalf of General Partner A. Naschekin, Vice President of Rostelecom, RF On behalf of Partners: Sergey Naumov, President of Russian Public Relations
Association (RPRA), RF Vyacheslav Lashchevskiy, Chairman
of the Board of Directors AGT Communications Group, RF Alexey Germanovich, Social and Public Program Director Moscow School of Management Scolkovo, RF |
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10:30-11:30 |
Plenary
Session – part 1 "Managing Change in Public Institutes" Chaired by Alexey Barabashev, professor, Dean, Faculty of Public Administration, NRU HSE The Strategy and Development
of Performance Evaluation in the Korean Government O-Taeg Shim, Vice Minister for Policy Analysis and Evaluation, Secretary of
the Public Service Evaluation Committee, Prime Minister's Office, Republic of
South Korea Public Administration
Development in Russia: Major Results and Perspectives Andrey Klimenko, professor,
Vice-Rector, Director, Institute of Public Administration, NRU HSE, Moscow,
RF |
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12:45-13:45 |
Plenary
Session – part 2 "Managing Change in Public Institutes" Chaired by Maureen Pirog, Rudy Professor, School of Public and Environmental Affairs, Indiana University, Editor-in-Chief of the Journal of Policy Analysis and Management Russian Government and NGO
Interaction Lev Jakobson, professor, 1st
Vice-rector, NRU HSE, Moscow, RF The Evolution of Performance
Management Systems at the Federal Level Kenneth Apfel, professor, School of Public Policy, University of
Maryland, USA System Mapping as a Tool of
Organizational Learning and Change Karen
Baehler, Scholar in Residence, School of Public Affairs, American University, USA |
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14:45-16:15 |
Panel Discussions (part 1) Sections 1A, 1E, 3A, 4A, 6A, 11A |
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16:30-18:00 |
Panel Discussions (part 2) Sections 1B, 2A, 5A, 8A, 9A, 10A, 11B |
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Wednesday, June 29, 2011 |
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10:00-11:15 |
Plenary
Session – part 1 "Performance Management" Chaired by Douglas
Besharov, professor, School
of Public Policy, University of Maryland (UMD), APPAM President in
2007-2008, APPAM International Conference Coordinator, Co-editor of International Policy Exchange Series, Oxford
University Press The
Role of Policy Analysis Research in U.S. Public Policy Maureen Pirog, Rudy Professor, School of Public and Environmental
Affairs, Indiana University, Editor-in-Chief
of the Journal of Policy Analysis and Management, USA Performance Measurement
Systems and Impact Evaluation
Jacob Klerman, Principle Associate, Abt Associates, Cambridge Massachusetts,
USA The Intersection of Performance Management
and Program Evaluation: Searching for the Counterfactual
Douglas Besharov, professor, School of Public Policy,
University of Maryland (UMD), APPAM President in 2007-2008, acting
chairman of the APPAM International Activities Committee, Co-editor of International Policy Exchange Series, Oxford
University Press Civil Servants Effectiveness
Evaluation: Russian Experience Alexey Barabashev, professor, Dean,
Faculty of Public Administration,
NRU HSE, Moscow, RF |
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11:45-13:15 |
Plenary
Session – part 2 "Management Approaches" Chaired by Andrey Klimenko, professor, Vice-Rector, Director, Institute of Public Administration, NRU HSE If You Want to Be A Good X Manager --Be a Good Manager, Period Steve Kelman, Harvard University,
editor, International Public Management Journal, USA Development of Public-Private
Partnership: What are Challenges and Opportunities Exist Today in Russia? Alexey Germanovich, Social and Public
Program Director of Skolkovo Business School, Moscow, RF Boosting Outcomes Through
Performance Management And Measurement Jason Turner, Practical Government Solutions, Milwaukee,
Wisconsin, USA |
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14:15-15:45 |
Panel Discussions (part 3) Sections 1C, 2B, 3B, 5B, 9B, 11C |
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16:00-17:30 |
Panel Discussions (part 4) Sections 1D, 2C, 6B, 7A, 9A, 11D, 12A, 13A |
PANELS
Panel
1: Performance Measurement and Management
1A:
June 28, 14:45 – 16:15
Chaired by Dena Ringold (World Bank, Washington DC, USA)
Independent Evaluation: Insights
from Public Accounting
Jacob Klerman (Principle Associate, Abt
Associates, Cambridge Massachusetts, USA)
Measuring Empowerment in
Democratic Developmental States
Christelle Auriacombe (Head of
Department of Public Governance, Johannesburg, South Africa), Fannie Cloete,
(University of Johannesburg, South Africa)
Quality Improvement and
Performance Measurement in Social Services in Israel
Tamar Zemach-Marom (Myers JDC Brookdale
Institute, Jerusalem, Israel)
1B:
June 28, 16:30 – 18:00
Chaired by Jacob Klerman (Principle Associate, Abt Associates, Cambridge Massachusetts, USA)
Making Services Work:
Indicators, Assessments, and Benchmarking of the Quality and Governance of
Public Service Delivery in the Human Development Sectors
Dena Ringold (World Bank, Washington DC,
USA)
Ariel Fiszbein (World Bank, Washington DC,
USA)
Halsey Rogers (World Bank, Washington DC,
USA)
Does Measuring Performance Lead
to Managing for Performance? Examining a Poorly Understood Relationship
Bryna Sanger (New School University, New
York, USA)
Methodology and Practical Experience
in Elaboration of Aggregated Ratings and Indexes, Measuring Public Management
Quality and Efficiency
Vladimir Eliseenko (NRU HSE, Moscow, RF)
1C:
June 29, 14:15-15:45
Chaired by Hong-Seok Yang (Director of Policy Evaluation, Prime Minister's Office, Seoul, Republic of South Korea)
Determinants of Service
Improvement in UK Public Services: Evidence from a Meta-Evaluation
James Downe (Cardiff University, UK)
Performance Management Policies
of Turkish Health System
Gulbiye Yenimahalleli Yasar (Ankara
University, Turkey)
1D:
June 29, 16:00-17:30
Chaired by Keunbok Kang (Chunngnam National University, Daejeon, Republic of South Korea)
CAF model in Russian Public Management:
A Better Way to Work
Dmitry Maslov (Ivanovo State Power
University, RF)
The Performance Management and
Evaluation System of Korea
Hong-Seok Yang (Director of Policy
Evaluation, Prime Minister's Office, Seoul, Republic of South Korea)
Financial Control in Public
Management: Performance Appraisal
Svetlana Utkina, Tatiana Kudryavtseva
(Saint-Petersburg State Polytechnical University, RF)
1E:
June 28, 14:45-16:15
Chaired by James Downe (Cardiff University, UK)
Workforce Development Program
Performance over the Business Cycle
Kevin Hollenbeck (W.E. Upjohn Institute
for Employment Research, Portage, USA)
Performance Measures and Its
Pitfalls: What Can We Learn from a Southern California Public Agency?
Henrik Minassians (California State
University, Northridge, USA)
The Problem-oriented
Approach to Formation of Monitoring of Public Services' Granting
Olga Simagina (Siberian
Academy of Public Administration, Novosibirsk, RF)
Panel
2: Transparency and Anti-corruption
2A:
June 28, 16:30-18:00
Chaired by Alexey Germanovich (Skolkovo Business School, Moscow, Russia)
The Information Transparency of
Public Procurement in Russian Regions: Estimation and Explanations
Svetlana Pivovarova, Anna Balsevich,
Elena Podkolzina (NRU HSE, Moscow, RF)
Corruption in Public Procurement
Nadejda Sirotkina (NRU HSE, Moscow, RF)
2B:
June 29, 14:15-15:45
Chaired by Alexander Obolonsky (NRU HSE, Moscow, RF)
Modern Anticorruption Policy in
Russia: Achievements and Challenges
Sergey Parkhomenko (NRU HSE, Moscow, RF)
Managing a Town in a Different
Way: A Mayor Transforms a Slovak Town
Tomas Jacko (Comenius University,
Bratislava, Slovakia)
Administrative Procedure as a Means
of Control over Bureaucrats
Anna Balsevich, Elena Podkolzina (NRU
HSE, Moscow, RF)
2C:
June 29, 16:00-17:30
Chaired by Bryna Sanger (New School
University, New York, USA)
Anti-Corruption Reforms in
Russia: Setting Goals, Monitoring Performance and Measuring Results
Alexey Konov (NRU HSE, Moscow, RF)
Public Trust, Corruption and
Public Policy in Post-Socialist and Non-Socialist Countries (comparative study)
Alexander Obolonsky (NRU HSE, Moscow, RF)
The Relationship between Accountability and Customer Satisfaction in
Sedibeng District Municipality, South Africa
Loraine Mzini (North-West University, South Africa)
Panel
3: Citizen-driven Models of Public
Administration
3A: June 28, 14:45 – 16:15
Chaired by Sabina Klimentova (Public Research Centre Henri Tudor, Luxembourg)
Evaluation
of Major Political Institutions by Residents of the Countries with Economies in
Transition: A Comparative Analysis According to WVS
Olga
Demidova (NRU HSE, Moscow, RF)
Government for the People or
People for Themselves? Citizens' Changing Perceptions of the Role of Government
in Providing Social Services
Christina Standerfer (University Of
Arkansas, Fayetteville, USA)
Citizen Participation in the
Local Public Service Delivery and Quality Improvement
Edita Stumbraite-Vilkisiene (Mykolas
Romeris University, Klaipeda, Lithuania)
3B:
June 29, 14:15 – 15:45
Chaired by Edita Stumbraite-Vilkisiene (Mykolas Romeris University, Klaipeda, Lithuania)
Open Government Initiatives: Realizing
Principles of Citizen Participation
Angela Evans (University of Texas,
Austin, USA)
Towards an Improvement of
Luxemburg Public Administration of Quality: The Implementation of Citizen Chair
Sabina Klimentova (Public Research
Centre Henri Tudor, Luxembourg)
Legislating Citizen's Charters
to Promote Citizen-Centric Public Services
Magdalena Mendoza, Imelda Caluen Cruz
(Development Academy of the Philippines, Pasig City, Philippines)
Citizen Participation in New
Governance Strategies. A Delphi Study
Vicente Pina, Lourdes Torres (University
of Zaragoza, Spain)
Panel
4: Good Governance
4A:
June 29, 14:15-15:45
Chaired by Joaquin Herranz, Jr. (University of Washington, USA)
The Challenge of Public Management in a Complex World
Sandra
Archibald, Joaquin Herranz (University of Washington, USA)
Reservoir
Resettlement Policy: Shift from Supply Policy to Demand Policy
Jia Liang Xu (School of
International and Public Affairs, Shanghai Jiao Tong University, China)
Public
Administration and Sustainable Democracy: A South Asian Perspective
Amna Imam (visiting
professor, SUNY, Brockport, USA)
The
Bureaucracy under the Inclusive Government in Zimbabwe
Ricky Mukonza (Tshwane
University of Technology, Zimbabwe)
Panel
5: Models of Collaboration and Coordination
5A:
June 28, 16:30-18:00
Chaired by Kenneth Apfel (University of Maryland, USA)
Polipreneurship and Community
Exclusions in the Niger Delta: Re-Inviting Public Service Delivery through
Polycentric Planning and Poverty Reduction Strategy (PPPRS)
Samson Akinola (Covenant University,
Nigeria)
Playing With Fire: Forest Governance
and Russian Public Service Reform
Barbara Lehmbruch (International
Institute of Social Studies, Tuebingen, Germany)
Life Transitions from Military
to Civilians: Public Policy Implications
Alexander Libin (Georgetown University, USA)
From Quality Improvement to
Better Meta Governance: The Case of Public Loans for Housing in Mexico
Ernesto Velasco Sanchez (Civicus
consultores, Pedregal de Santo Domingo, Mexico)
5B: June 29, 14:15-15:45
Chaired by Robert Wilson (University of Texas, Austin, USA)
A Business Model of Collaborative Value Production for Public Administration:
Means, Motivations, and Factors
Michael Sachs (Danube University, Krems,
Austria)
Collaboration across
International Agencies in Preparation for Disaster Medical Response: Ukraine
and California Partnership Program (1999-2009)
Svetlana Sinelnik (Ministry of Health,
Kyev, Ukraine)
Intergovernmental Collaboration
in Metropolitan Areas: The Case of the Federalist Americas
Robert Wilson (University of Texas,
Austin, USA)
Panel
6: Program Evaluation
6A: June 28, 14:45-16:15
Chaired by Swati Desai (Columbia University, New York, USA)
Why Adopting Seemingly
Ineffective Policies: the Case of Maternity Subsidy Programs in South Korea
Heungsuk Choi, HoWon Suk (Korea
University, Seoul, Republic of South Korea)
Lessons Learned from a Decade of
Crafting and Evaluating "Welfare-to-Work" Performance-based Contracts in New
York City
Swati Desai (Columbia University, New
York, USA)
6B:
June 29, 16:00-17:30
Chaired by Ladislav Kabat (The Pan European University, Nitra, Slovakia)
When is a Program Ready for
Rigorous Impact Evaluation?
Diana Epstein (Center for American
Progress in Washington DC, USA), Jacob Klerman (Principle Associate, Abt
Associates, Cambridge Massachusetts, USA)
Income and Living Conditions of
the Slovakia's Households under the Macroeconomic Frame
Ladislav Kabat (The Pan European
University, Nitra, Slovakia)
Panel
7: E-Government
7A:
June 29, 16:00-17:30
Chaired by Evgeny Styrin (NRU HSE, Moscow, RF)
How to Stimulate E-services at Regional and Municipal Levels
of Public Administration: The Approach of Russian Federation
Konstantin Golovshinsky (NRU HSE, Moscow, RF)
E-innovations in the Public Sector
Liliana Proskuryakova (NRU HSE, Moscow,
RF)
IT Collaboration among Governments
to Improve Public Services
Changsoo Song (University of Nebraska at
Omaha, USA)
E-government Development in
Russia: Future Perspectives and Trends
Evgeny Styrin, Andrey Zhulin (NRU HSE,
Moscow, RF)
Panel
8: Administrative Reform and Modernization
in Context of Globalization
8A:
June 28, 16:30-18:00
Chaired by Andrey Klimenko (NRU HSE, Moscow, RF)
The Path to the Budget Reform in
Austria. Traces of Discourses of the Federal Budget Law and Its Amendments
Johann Seiwald (Ministry of Finance,
Vienna, Austria), Tobias Polzer, Markus Höllerer (Vienna University of
Economics and Business, Austria)
Building capacity in Public
Financial Management in a Post-conflict Country: A Practice from the Ministry
of Finance and the Institute of Finance of Lebanon
Ibrahim ElGhandour (The Basil Fuleihan
Institute for Economy and Finance, Lebanon)
State Regulation of Innovation
Activity in Novosibirskaya oblast
Tatiana Gourounian (Siberian Academy for
Public Administration, Novosibirsk, RF)
Panel
9: Public-private Partnerships
9A:
June 28, 16:30-18:00
Chaired by Juraj Nemec (Masaryk University Brno, Czech Republic)
Public or Private Management for
Local Public Services? An Analysis of the Italian Various Management Methods in
the Light of the European Law
Francesca Mattassoglio, Fabrizio
Fracohia (Bicocca University, Milan, Italy)
Efficiency of Contracting Out
Local Public Services
Beata Mikusova Merickova (Matej Bel
University, Banska Bystrica, Slovakia); Juraj Nemec (Masaryk University Brno,
Czech Republic); Zuzana Vozarov (Matej Bel University Banska Bystrica,
Slovakia)
Private Ambulance Service
Delivery and Efficiency in California
Daniel Smiley (State of California
Emergency Medical Services, Carmichael, USA)
9B:
June 29, 14:15-15:45
Chaired by Maureen Pirog (Indiana University, Bloomington, USA)
The Design and Implementation of
Public Private Partnerships in the UK's Social Sector
Tahir Nisar (University of Southampton,
London, UK)
Public Services, Social Benefits
and Public-private Partnership (PPP): An Example of Management of the Sector of
Solid Waste
Elena Shadrina (NRU HSE, Moscow, RF)
PPP in Suburban Railway Transport
in Russia
Andrei Dementiev (NRU HSE, Moscow, RF)
Panel
10: Leadership
10A:
June 28, 16:30-18:00
Chaired by Karen Baehler (American University, Washington DC, USA)
Social Identity Approach in Understanding
of Organization and Leadership
Natalia Ivanova (NRU HSE, Moscow, RF)
American Disaster Response: An
Instructive Experience for All
William Lester (Jacksonville State
University, USA)
Receding Role of Public
Bureaucracy and the Growth of Illiberalism
Sucheta Pyakuryal (The University of
Akron, USA)
Panel
11: Networks, Privatization,
NGO's, and Contracting
11A:
June 28, 14:45-16:15
Chaired by Jason Turner (Practical Government Solutions, Milwaukee, Wisconsin, USA)
Government and Nonprofit Cooperation in Russia: Serving Older Adults
Gulnara
Minnigaleeva (NRU HSE, Moscow, RF)
Illegal Immigration: Minors
Shelter Care Program
Ramona Ortega-Liston (The University of
Akron, USA)
11B:
June 28, 16:30-18:00
Chaired by Hellmut Wollmann (Humboldt University, Berlin, Germany)
The Provision of Public Services
in European Countries – Between State, Local Government and Market
– The Provision of Energy as a Case in Point
Hellmut Wollmann (Humboldt University,
Berlin, Germany)
Drivers and Citizens: The Impact
of Social Capital on Traffic Conditions in Russian Cities
Leonid Polishchuk, Darja Zubareva (NRU
HSE, Moscow, RF)
A Comparative Perspective on Informal
Governance in Germany and Russia
Bohne Eberhard, Katerina Potapova
(University of Administrative Sciences, Speyer, Germany)
HR Selection Distortions: A
Theoretical Framework for the Fiji Public Service
Sunia Vosikata, Denise Faifua
(University of New South Wales, Sydney, Australia)
11C:
June 29, 14:15-15:45
Chaired by Markus Höllerer (Vienna University of Economics and Business, Austria)
Does Social Capital Have
Economic Payoff in Russia?
Rinat Menyashev, Leonid Polichshuk (NRU
HSE, Moscow, RF)
The Implication of the Market
Reforms in China and Russia
Alexander Kulikov (Syracuse University,
USA), Elena Kulikov (California State University Dominguez Hills, Redondo
Beach, USA)
Tragedy of Russian Socialistic Forestry under Corruption
Matti Palo (Independent Scientist, Finland)
11D:
June 29, 16:00-17:30
Chaired by Kevin Hollenbeck (W.E. Upjohn Institute for Employment Research,
Portage, USA)
Government – Nonprofit Partnerships:
For Better or Worse?
Sunday Odezah (University of the Virgin
Islands, St. Thomas, Virgin Islands)
Changing Society: A Comparison
of Social Policy and Social Entrepreneurship
Gordon Shockley (Arizona State
University, Tempe, USA)
Making Things Look Good vs.
Making Good Things Happen: How NGOs Create Positive Relations to Facilitate
Their Work
Christina Standerfer (University Of
Arkansas, Fayetteville, USA)
Panel
12: Understanding Contemporary Public
Administration
12A:
June 29, 16:00-17:30
Chaired by Alexey Barabashev (NRU HSE, Moscow, RF)
Competences and Training Needs
for a New Public Management in the Italian Communes
Mario Bolzan (University of Padua,
Italy)
The Role of the Personnel in the
Implementation of New Public Management in the Context of the Austrian
Administration Research
Karol Desci (Institute of Public Policy,
Bratislava, Slovakia)
The New Public Management Theory
and the Reform of European Health Care Systems
Daniel Simonet (American University of
Sharjah, United Arab Emirates)
Panel
13: New Approaches to Improving
Public Service Delivery
13A:
June 29, 16:00-17:30
Chaired by Ariel Fiszbain (World Bank, Washington DC, USA)
Matching Reforms to Realities:
Institutional Contexts and Service Delivery Reforms
Ariel Fiszbein (World Bank, Washington
DC, USA)
Remuneration Reforms in Public
Sector: A Case of Russian Healthcare
Marina Kolosnitsyna (NRU HSE, Moscow,
RF)
Advancing Public Services When
There are Numerous Priorities and Limited Resources
Kathy Pelleran (Western Michigan
University, Lansing, USA)
Improving Public Services for Older Adults in Russia
Irina Khizhnyakova, Gulnara Minnigaleeva (NRU HSE, Moscow, RF)
Authors Unable to Present at the Conference
Problems of Russian public procurement reform
Tatyana Novikova, Tatiana Kudryavtseva
(St. Petersburg State Polytechnical University, RF)