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Papers from the Conference: Improving the Quality of Public Services
A Multinational Conference on Public Management
Time | Event | Participants |
28 June | ||
09:00- | Participants registration, | Halls of 1 and 3 floors at NRU HSE (20 Myasnitskaya Street) |
09:45 | handouts, welcome coffee | |
09:50- | Opening of the Conference | Welcome greetings |
10:30 | (Hall 311) | On behalf of the national organizers: |
Chairperson –Yaroslav | Yaroslav Kuzminov, Rector, NRU HSE, Moscow, Russia | |
Kuzminov, Rector, NRU | ||
HSE | ||
On behalf of APPAM: | ||
Douglas Besharov, professor, School of Public Policy, | ||
University of Maryland (UMD), APPAM President in 2007- | ||
2008, APPAM International Conference Coordinator, Co-editor | ||
of International Policy Exchange Series, Oxford University | ||
Press | ||
On behalf of Government: | ||
RF Government apparat | ||
Administration of the President of RF | ||
Ministry of Communications and Mass Media RF | ||
Ministry of Economic Development RF | ||
Moscow City Government | ||
On behalf of General Partner | ||
Rostelekom | ||
On behalf of Partners: | ||
University of Maryland | ||
Russian Public Relations Association (RPRA) | ||
AGT | ||
Innovation Center “Skolkovo” | ||
10:30- | Plenary Session (1st part) | O-Taeg Shim, Vice Minister for Policy Analysis and Evaluation, |
11:30 | (Hall 311) | Secretary of the Public Service Evaluation Committee, Prime |
Minister's Office, Republic of South Korea | ||
“Managing Change in | Presentation: “The Strategy and Development of Performance | |
Public Institutes” | ||
Evaluation in the Korean Government” | ||
Chairperson – Alexey | Andrey Klimenko, professor, Vice-Rector, Director, Institute of | |
Barabashev, professor, | ||
Public Administration, NRU HSE, Moscow, RF | ||
Dean, Faculty of Public | ||
Administration, NRU HSE | Presentation: “Public Administration Development in Russia: | |
Major Results and Perspectives” | ||
11:30- | Coffee Break | Participants (Professors’ Club) |
11:45 | ||
11:45- | Plenary Session (2nd part) | Lev Jakobson, professor, 1st Vice-rector, NRU HSE, Moscow, RF |
13:15 | (Hall 311) | Presentation: “Russian Government and NGO Interaction” |
“Managing Change in | ||
Public Institutes” | ||
Kenneth Apfel, professor, School of Public Policy, University of | ||
Chairperson – | Maryland, USA | |
Maureen Pirog, Rudy | Presentation: “Managing Change at the US Social Security | |
Administration” | ||
Professor, School of Public | ||
and Environmental Affairs, | ||
Indiana University, Editor- | Karen Baehler, Scholar in Residence, School of Public Affairs, | |
in-Chief of the Journal of | ||
American University, USA | ||
Policy Analysis and | ||
Management | Presentation “System Mapping as a Tool of Organizational | |
Learning and Change” | ||
13:15- | Lunch Break | Participants (NRU HSE Canteen) |
14:15 | ||
14:15- | Panel Discussions (1st part) | Topics: see the list below |
15:45 | ||
16:00- | Panel Discussions (2nd | Topics: see the list below |
17:30 | partl) | |
18:30- | Reception dinner for | Restaurant “Neutral Territory” |
20:30 | conference participants | |
29 June | ||
09:00- | Welcome coffee | Halls of 1 and 3 floors at NRU HSE (20 Myasnitskaya Street) |
09:45 | ||
09:50- | Plenary Session (1st part) | Maureen Pirog, Rudy Professor, School of Public and |
11:30 | (Hall 311) | Environmental Affairs, Indiana University, Editor-in-Chief of |
the Journal of Policy Analysis and Management, USA | ||
“Performance | Presentation: “The role of policy analysis research in US public | |
Management” | ||
policy” | ||
Chairperson – | Jacob Klerman, Principle Associate, ABT Associates, Cambridge | |
Douglas Besharov, | Massachussets, USA | |
professor, School of Public | Presentation: "Performance Measurement Systems and Impact | |
Policy, University of | Evaluation” | |
Maryland (UMD), | ||
APPAM President in 2007- | ||
2008, APPAM International | ||
Conference Coordinator, | Douglas Besharov, professor, School of Public Policy, | |
Co-editor of International | University of Maryland (UMD), APPAM President in 2007-2008, | |
Policy Exchange Series, | acting chairman of the APPAM International Activities | |
Oxford University Press | Committee, | |
Co-editor of International Policy Exchange Series, Oxford | ||
University Press | ||
Presentation: “The Intersection of Performance Management | ||
and Program Evaluation: Searching for the Counterfactual” | ||
Alexey Barabashev, professor, Dean, Faculty of Public | ||
Administration, NRU HSE, Moscow, RF | ||
Presentation: “Civil Servants Effectiveness Evaluation: Russian | ||
Experience” | ||
11:30- | Coffee Break | Participants |
11:45 | ||
11:45- | Plenary Session (2nd part) | Steve Kelman, Harvard University, editor, International Public |
13:15 | (Hall 311) | Management Journal, USA |
“Management | Presentation: "If You Want to Be A Good X Manager --Be a | |
Approaches” | Good Manager, Period" | |
Chairperson – | Alexey Germanovich, Social and Public Program Director of | |
Andrey Klimenko, | Skolkovo Business School, Moscow, RF | |
professor, Vice-Rector, | Presentation: “Development of Public-Private Parthenership: | |
Director, Institute of Public | What are Challenges and Opportunities Exist Today in Russia?” | |
Administration, NRU HSE | ||
Jason Turner, Practical Government Solutions, Milwaukee, | ||
Wisconsin, USA | ||
Presentation: "Boosting Outcomes Through Performance | ||
Management And Measurement” | ||
13:15- | Lunch Break | Participants |
14:15 | ||
14:15- | Panel Discussions (3rd part) | Topics: see the list below |
15:45 | ||
16:00- | Panel Discussions (4th part) | Topics: see the list below |
17:30 | ||
PANELS
Panel 1: Performance measurement and management
1A : June 28, 14:15 – 15:45 Room 311 Chairperson: Dena Ringold (World Bank, Washington DC, USA)
Jacob Klerman (Principle Associate, ABT Associates, Cambridge Massachussets, USA) “Independent Evaluation: Insights from Public Accounting” Christelle Auriacombe (Head of Department of Public Governance,Johannesburg, South Africa), Fannie Cloete, (University of Johannesburg, South Africa) “Measuring Empowerment in Democratic Developmental States” Tamar Zemach-Marom (Myers JDC Brookdale Institute, Jerusalem, Israel) “Quality Improvement and Performance Measurement in Social Services in Israel”
1B: June 28, 16:00 – 17:30 Room 311 Chairperson: Jacob Klerman (Principle Associate, ABT Associates, Cambridge Massachussets, USA)
Dena Ringold (World Bank, Washington DC, USA) “Making Services Work: Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Service Delivery in the Human Development Sectors” Bryna Sanger (New School University, New York, USA) “Does Measuring Performance Lead to Managing for Performance? Examining a Poorly Understood Relationship” Vladimir Eliseenko (NRU HSE, Moscow, RF) “Methodology and practical experience in elaboration of aggregated ratings and indexes, measuring public management quality and efficiency”
1C: June 29, 14:15-15:45 Room 311 Chairperson: Hong-Seok Yang (Director of Policy Evaluation, Prime Minister's Office, Seoul, Republic of South Korea)
James Downe (Cardiff University, UK) “Determinants of Service Improvement in UK Public Services: Evidence from a Meta-Evaluation” Gulbiye Yenimahalleli Yasar (Ankara University, Turkey) “Performance Management Policies of Turkish Health System”
1D: June 29, 16:00-17:30 Room 311 Chairperson: Keunbok Kang (Chunngnam National University, Daejeon, Republic of South Korea)
Svetlana Itkina, Tatiana Kudryavtseva (Saint-Petrsburg State Polytechnical University, RF) “Financial Control in Public Management: Performance Appraisal” Dmitry Maslov (Ivanovo State Power University, RF) “CAF model in Russian Public Management: a better way to work” Hong-Seok Yang (Director of Policy Evaluation, Prime Minister's Office, Seoul, Republic of South Korea) “The Performance Management and Evaluation System of Korea”
1E: June 28, 14:15-15:45 Room 309 Chairperson: James Downe (Cardiff University, UK)
Kevin Hollenbeck (W.E. Upjohn Institute for Empl. Res., Portage, USA) “Workforce Development Program Performance over the Business Cycle” Henrik Minassians (California State University, Northridge, USA) “Performance Measures and Its Pitfalls: What Can We Learn from a Southern California Public Agency?” Olga Simagina (Siberian Academy of Public Administration, Novosibirsk, RF) “The problem-oriented approach to formation of monitoring of public services’ granting”
Panel 2: Transparency and anti-corruption
2A: June 28, 16:00-17:30 Room 309 Chairperson: Alexey Germanovich (Skolkovo Business School, Moscow, Russia)
Tatyana Novikova, Tatiana Kydryavtseva (St. Petersburg State Polytechnical University, RF) “Does procurement in Russia increase government program effectiveness or not?” Svetlana Pivovarova, Anna Balsevich, Elena Podkolzina (NRU HSE, Moscow, RF) “The Information Transparency of Public Procurement in Russian Regions: Estimation and Explanations” Nadejda Sirotkina (NRU HSE, Moscow, RF) “Corruption in public procurement”
2B: June 29, 14:15-15:45 Room 309 Chairperson: Alexander Obolonsky (NRU HSE, Moscow, RF)
Sergey Parkhomenko (NRU HSE, Moscow, RF) “Modern anticorruption policy in Russia: achievements and challenges” Tomas Jacko (Comenius University, Bratislava, Slovakia) “Managing a Town in a Different Way: A Mayor Transforms a Slovak Town” Anna Balsevich, Elena Podkolzina (NRU HSE, Moscow, RF) “Administrative procedure as a means of control over bureaucrats”
2C: June 29, 16:00-17:30 Room 309 Chairperson: Bryna Sanger (New School University, New York, USA)
Alexey Konov (NRU HSE, Moscow, RF) “Anti-Corruption Reforms in Russia: Setting Goals, Monitoring Performance and Measuring Results” Alexander Obolonsky (NRU HSE, Moscow, RF) “Public Trust, Corruption and Public Policy in Post-Socialist and non-Socialist Countries (comparative study)” Loraine Mzini (North-West University, South Africa) “The relationship between accountability and customer satisfaction in Sedibeng District Municipality, South Africa”
Panel 3: Citizen-driven models of public administration
3A: June 28, 14:15 – 15:45 Room 101 Chairperson: Sabina Klimentova (Public Research Centre Henri Tudor, Luxembourg)
Olga Demidova (NRU HSE, Moscow, RF) “Evaluation of major political institutions by residents of the countries with economies in transition: a comparative analysis according to WVS” Christina Standerfer (University Of Arkansas, Fayettville, USA) “Government for the People or People for Themselves? Citizens’ Changing Perceptions of the Role of Government in Providing Social Services” Edita Stumbraite-Vilkisiene (Mykolas Romeris University, Klaipeda, Lithuania) “Citizen participation in the local public service delivery and quality improvement”
3B: June 29, 14:15 – 15:45 Room 101 Chairperson: Edita Stumbraite-Vilkisiene (Mykolas Romeris University, Klaipeda, Lithuania)
Sabina Klimentova (Public Research Centre Henri Tudor, Luxembourg) “Towards an improvement of Luxemburg public administration of quality: the implementation of Citizen Chair” Magdalena Mendoza, Imelda Caluen Cruz (Development Academy of the Philippines, Pasig City, Philippines) “Legislating Citizen’s Charters to Promote Citizen-Centric Public Services” Vicente Pina, Lourdes Torres (University of Zaragoza, Spain) “Citizen participation in new governance strategies. A Delphi Study”
Panel 4: Good governance
4A: June 28, 14:15-15:45 Room 526 Chairperson: Angela Evans (University of Texas, Austin, USA)
Sandra Archibald, Joaquin Herranz (University of Washington, USA) “The Challenge of Public Management in a Complex World” Angela Evans (University of Texas, Austin, USA) “The Nexus Between Public Policy and Management Programs and Creating Open and Transparent Governments” Ernesto Velasco Sánchez (Civicus consultores, Pedregal de Santo Domingo, Mexico) “From Quality Improvement to Better Meta Governance: The Case of Public Loans for Housing in Mexico”
4B: June 29, 14:15-15:45 Room 526 Chairperson: Joaquin Herranz, Jr. (University of Washington, USA)
Jia Liang Xu (School of International and Public Affairs, Shanghai Jiao Tong University, China) “Reservoir Resettlement Policy: Shift From Supply Policy to Demand Policy” Amna Imam (visiting professor, SUNY, Brockport, USA) “Public Administration and Sustainable Democracy: A South Asian Perspective” Ricky Mukonza (Tshwane University of Technology, Zimbabwe) “The bureaucracy under the inclusive government in Zimbabwe”
Panel 5: Models of collaboration and coordination
5A : June 28, 16:00-17:30 Room 102 Chairperson: Kenneth Apfel (University of Maryland, USA)
Angela Evans (Texas University, Austin, USA) “The Power of Cooperative Public Policy Research Projects: Policy Schools and Legislatures” Barbara Lehmbruch (International Institute of Social Studies, Tuebingen, Germany) “Playing With Fire: Forest Governance and Russian Public Service Reform” Alexander Libin (Georgetown University, USA) “Life Transitions from Military to Civilians: Public Policy Implications”
5B: June 29, 14:15-15:45 Room 102 Chairperson: Robert Wilson (University of Texas, Austin, USA)
Samson Akinola (Covenant University, Nigeria) “Polipreneurship and Community Exclusions in the Niger Delta: Re-Inviting Public Service delivery Through Polycentric Planning and Poverty reduction Strategy (PPPRS)” Michael Sachs (Danube University, Krems, Austria) “A business model of collaborative value production for public administration: Means, Motivations, and Factors” Svetlana Sinelnik (Ministry of Health, Kyev, Ukraine) “Collaboration across International agencies in preparation for disaster medical response: Ukraine and California Partnership Program (1999-2009)” Robert Wilson (University of Texas, Austin, USA) “Intergovernmental Collaboration in Metropolitan Areas: The Case of the Federalist Americas”
Panel 6: Program Evaluation
6A: June 28, 14:15-15:45 Room 102 Chairperson: Swati Desai (Columbia University, New York, USA)
Heungsuk Choi, HoWon Suk (Korea University, Seoul, Republic of South Korea) “Why Adopting Seemingly Ineffective Policies: the Case of Maternity Subsidy Programs in South Korea” Swati Desai (Columbia University, New York, USA) “Lessons Learned from a Decade of Crafting and Evaluating “Welfare-to-Work” Performance-based Contracts in New York City”
6B: June 29, 16:00-17:30 Room 102 Chairperson: Ladislav Kabat (The Pan European University, Nitra, Slovakia)
Diana Epstein (Center for American Progress in Washington DC, USA), Jacob Klerman (Principle Associate, ABT Associates, Cambridge Massachussets, USA) “When is a Program Ready for Rigorous Impact Evaluation?” Ladislav Kabat (The Pan European University, Nitra, Slovakia) “Income and living conditions of the Slovakia’s households under the macroeconomic frame” Gyeoreh Lee (University of Kentucky, USA) “Is the US Health Care Reform the Civil Right Act of the 21st Century: Willingness-To-Pay of People with Developmental Disabilities for the New Health Care System”
Panel 7: E-Government 7A: June 29, 16:00-17:30 Room 101 Chairperson: Evgenny Styrin (NRU HSE, Moscow, RF)
Konstantin Golovshinsky (NRU HSE, Moscow, RF) “How to stimulate e-services at regional and municipal levels of public administration: the approach of Russian Federation” Liliana Proskuryakova (NRU HSE, Moscow, RF) “E-innovations in the Public Sector” Changsoo Song (University of Nebraska at Omaha, USA) “IT Collaboration among Governments to improve Public Services” Evgeny Styrin, Andrey Zhulin (NRU HSE, Moscow, RF) “E-government development in Russia: future perspectives and trends”
Panel 8: Administrative reform and modernization in Context of Globalization 8A: June 28, 16:00-17:30 Room 101 Chairperson: Andrey Klimenko (NRU HSE, Moscow, RF)
Johann Seiwald (Ministry of Finance, Vienna, Austria), Tobias Polzer, Markus Höllerer (Vienna University of Economics and Busines, Austria) “The Path to the Budget Reform in Austria. Traces of discourses of the Federal Budget Law and its Amendments” Ibrahim ElGhandour (The Basil Fuleihan Institute for Economy and Finance, Lebanon) “Building capacity in Public Financial Management in a Post-conflict Country: A Practice from the Ministry of Finance and the Institute of Finance of Lebanon” Tatiana Gourounian (Siberian Academy for Public Administration, Novosibirsk, RF) “State Regulation of Innovation Activity in Novosibirskaya oblast”
Panel 9: Public-private partnerships 9A: June 28, 16:00-17:30 Room 513 Chairperson: Juraj Nemec (Masaryk University Brno, Czech Republic)
Andrei Dementiev (NRU HSE, Moscow, RF) “PPP in suburban railway transport in Russia” Francesca Mattassoglio, Fabrizio Fracohia (Bicocca University, Milan, Italy) “Public or Private Management for Local public services? An analysis of the Italian various management methods in the light of the European Law” Beata Mikusova Merickova (Matej Bel University, Banska Bystrica, Slovakia); Juraj Nemec (Masaryk University Brno, Czech Republic); Zuzana Vozarov (Matej Bel University Banska Bystrica, Slovakia) “Efficiency of contracting out local public services”
9B June 29, 14:15-15:45 Room 513 Chairperson: Maureen Pirog (Indiana University, Bloomington, USA)
Tahir Nisar (University of Southampton, London, UK) “The Design and Implementation of Public Private Partnerships in the UK's Social Sector” Elena Shadrina (NRU HSE, Moscow, RF) “Public services, social benefits and public-private partnership (PPP): an example of management of the sector of solid waste” Daniel Smiley (State of California Emergency Medical Services, Carmichael, USA) “Private Ambulance Service Delivery and Efficiency in California”
Panel 10: Leadership 10A: June 28, 16:00-17:30 Room 526 Chairperson: Karen Baehler (American University, Washington DC, USA)
Natalia Ivanova (NRU HSE, Moscow, RF) “Social identity approach in understanding of organization and leadership” William Lester (Jacksonville State University, USA) “American Disaster Response: An Instructive Experience for All” Sucheta Pyakuryal (The University of Akron, USA) “Receding Role of Public Bureaucracy and the Growth of Illiberalism”
Panel 11: Networks, privatization, NGO’s, and contracting
11A: June 28, 14:15-15:45 Room 327-k Chairperson: Jason Turner (Practical Government Solutions, Milwaukee, Wisconsin, USA)
Brinister Iurie (EU High Level Policy Advice Team/UNDP, Chisinau, Moldova) “Rethinking the roles and capacities of central and local public administrations in the view implementation of welfare-to-work policies in the Republic of Moldova” Gulnara Minnigaleeva (NRU HSE, Moscow, RF) “Government and Nonprofit Cooperation in Russia: Serving Older Adults” Ramona Ortega-Liston (The University of Akron, USA) “Illegal Immigration: Minors Shelter Care Program”
11B: June 28, 16:00-17:30 Room 327-k Chairperson: Hellmut Wollmann (Humboldt University, Berlin, Germany)
Hellmut Wollmann (Humboldt University, Berlin, Germany) ”The provision of public services in European countries – between State, local government and market – the provision of energy as a case in point” Leonid Polishchuk, Darja Zubareva (NRU HSE, Moscow, RF) “Drivers and Citizens: The Impact of Social Capital on Traffic Conditions in Russian Cities” Bohne Eberhard, Katerina Potapova (University of Administrative Sciences, Speyer, Germany) “A comparative perspective on informal governance in Germany and Russia” Sunia Vosikata, Denise Faifua (University of New South Wales, Sydney, Australia) “HR Selection Distortions: A theoretical framework for the Fiji Public Service”
11C: June 29, 14:15-15:45 Room 327-k Chairperson: Johann Seiwald (Ministry of Finance, Vienna, Austria)
Rinat Menyashev, Leonid Polichshuk (NRU HSE, Moscow, RF) “Does Social Capital Have Economic Payoff in Russia?” Alexander Kulikov (Syracuse University, USA), Elena Kulikov (California State University Dominguez Hills, Redondo Beach, USA) “The Implication of the Market Reforms in China and Russia” Matti Palo (Independent Scientist, Finland) “Tragedy of Russian Socialistic Forestry Under Corruption”
11D: June 29, 16:00-17:30 Room 327-k Chairperson: Kevin Hollenbeck (W.E. Upjohn Institute for Empl. Res., Portage, USA)
Sunday Odezah (University of the Virgin Islands, St.Thomas, Virgin Islands) ”Government – Nonprofit Parthnerships: for better or Worse?” Gordon Shockley (Arizona State University, Tempe, USA) “Changing Society: A Comparison of Social Policy and Social Entrepreneurship” Christina Standerfer (University Of Arkansas, Fayettville, USA) “Government for the People or People for Themselves? Citizens’ Changing Perceptions of the Role of Government in Providing Social Services”
Panel 12: Understanding contemporary public administration 12A: June 29, 14:15-15:45 Room 513 Chairperson: Alexey Barabashev (NRU HSE, Moscow, RF)
Mario Bolzan (University of Padua, Italy) “Competences and training needs for a new public management in the Italian Communes” Karol Desci (Institute of Public Policy, Bratislava, Slovakia) “The Role of the Personnel in the Implementation of New Public Management in the Context of the Austrian Administration Research” Daniel Simonet (American University of Sharjah, United Arab Emirates) “The New Public Management Theory and the Reform of European Health Care Systems”
Panel 13: New approaches to improving public service delivery
13A: June 29, 16:00-17:30 Room 513 Chairperson: Ariel Fiszbain (World Bank, Washington DC, USA)
Ariel Fiszbein (World Bank, Washington DC, USA) “Matching Reforms to Realities: Institutional Contexts and Service Delivery Reforms” Marina Kolosnitsyna (NRU HSE, Moscow, RF) “Remuneration reforms in public sector: a case of Russian healthcare” Kathy Pelleran (Western Michigan University, Lansing, USA) “Advancing Public Services When There are Numerous Priorities and Limited Resources” Irina Khizhnyakova, Gulnara Minnigaleeva (NRU HSE, Moscow, RF) “Improving Public Services for Older Adults in Russia”
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