Papers from the Conference: Improving the Quality of Public Services

 

A Multinational Conference on Public Management


Time Event Participants
     
    28June
     
09:00- Participantsregistration, Hallsof1and3floorsatNRUHSE(20MyasnitskayaStreet)
09:45 handouts,welcomecoffee  
     
09:50- OpeningoftheConference Welcomegreetings
10:30 (Hall311) Onbehalfofthenationalorganizers:
   
  ChairpersonYaroslav YaroslavKuzminov,Rector,NRUHSE,Moscow,Russia


  Kuzminov,Rector,NRU
   
  HSE


   
  On behalf of APPAM:
   
    DouglasBesharov,professor,SchoolofPublicPolicy,
    UniversityofMaryland(UMD),APPAM

Presidentin2007-
    2008,APPAMInternationalConferenceCoordinator,Co-editor
    of

InternationalPolicyExchangeSeries,OxfordUniversity
    Press
   
   
    OnbehalfofGovernment:
    RFGovernment

apparat
    AdministrationofthePresidentofRF
    MinistryofCommunicationsandMassMediaRF
    MinistryofEconomicDevelopmentRF
    MoscowCityGovernment
     
   
    OnbehalfofGeneralPartner
    Rostelekom
   
    OnbehalfofPartners:
    UniversityofMaryland


    RussianPublicRelationsAssociation

(RPRA)
    AGT
    InnovationCenter“Skolkovo”
   
   
     
10:30- PlenarySession(1st

part) O-TaegShim,

ViceMinisterforPolicyAnalysisandEvaluation,
11:30 (Hall311) SecretaryofthePublicServiceEvaluationCommittee,Prime
  Minister'sOffice,RepublicofSouthKorea
   
  ManagingChangein Presentation:“TheStrategyandDevelopmentofPerformance
  PublicInstitutes
  EvaluationintheKoreanGovernment”
   
 
   
  ChairpersonAlexey AndreyKlimenko,professor,Vice-Rector,Director,Instituteof
  Barabashev,professor,
  PublicAdministration,NRUHSE,Moscow,RF
  Dean,FacultyofPublic
   
  Administration,

NRUHSE Presentation:“PublicAdministrationDevelopmentinRussia:
  MajorResultsandPerspectives”
   
 
   
 
   
     
11:30- CoffeeBreak Participants(Professors’Club)
11:45    
     
11:45- PlenarySession(2ndpart) LevJakobson,professor,1stVice-rector,NRUHSE,Moscow,RF
13:15 (Hall311) Presentation:“RussianGovernmentandNGOInteraction”
   
  ManagingChangein  
     
  PublicInstitutes
  KennethApfel,professor,SchoolofPublicPolicy,Universityof
  Chairperson Maryland,USA
   
  MaureenPirog,Rudy Presentation:“ManagingChangeattheUSSocialSecurity
  Administration”
  Professor,SchoolofPublic
   
  andEnvironmentalAffairs,
  IndianaUniversity,Editor- KarenBaehler,ScholarinResidence,SchoolofPublicAffairs,
  in-ChiefoftheJournalof
  AmericanUniversity,USA
  PolicyAnalysisand
   
  Management

 Presentation“SystemMappingasaToolofOrganizational
   
  LearningandChange”
   
   
     
13:15- LunchBreak Participants(NRUHSECanteen)
14:15    
     
14:15- PanelDiscussions(1stpart)

 Topics:seethelistbelow


15:45  
   
     
16:00- PanelDiscussions(2nd

 Topics:seethelistbelow


17:30 partl)


   
     
18:30- Receptiondinnerfor Restaurant“NeutralTerritory”
20:30 conferenceparticipants  
   
     
    29June
     
09:00- Welcomecoffee Hallsof1and3floorsatNRUHSE(20MyasnitskayaStreet)
09:45    
     
09:50- PlenarySession(1st

part) MaureenPirog,RudyProfessor,SchoolofPublicand
11:30 (Hall311) EnvironmentalAffairs,IndianaUniversity,Editor-in-Chiefof
  theJournalofPolicyAnalysisandManagement,USA


   
  “Performance Presentation:“TheroleofpolicyanalysisresearchinUSpublic
  Management”
  policy”
   
     
   
  Chairperson JacobKlerman, PrincipleAssociate,ABTAssociates,Cambridge
   
  DouglasBesharov, Massachussets,USA
   
  professor,SchoolofPublic Presentation:"PerformanceMeasurementSystemsandImpact
  Policy,Universityof Evaluation”
  Maryland(UMD),
   
  APPAMPresidentin2007-  
  2008,APPAMInternational  
  ConferenceCoordinator, DouglasBesharov,professor,SchoolofPublicPolicy,
  Co-editorof

International UniversityofMaryland(UMD),APPAMPresidentin2007-2008,
  PolicyExchangeSeries, actingchairmanoftheAPPAMInternationalActivities
  OxfordUniversityPress Committee,
  Co-editorof

InternationalPolicyExchangeSeries,Oxford
    UniversityPress
   
    Presentation:“TheIntersectionofPerformanceManagement
    andProgramEvaluation:SearchingfortheCounterfactual”
   
    AlexeyBarabashev,professor,Dean,FacultyofPublic
    Administration,

NRUHSE,Moscow,RF
    Presentation:“CivilServantsEffectivenessEvaluation:Russian
    Experience”
   
     
11:30- CoffeeBreak Participants
11:45    
     
11:45- PlenarySession(2ndpart) SteveKelman,HarvardUniversity,editor,InternationalPublic
13:15 (Hall311) ManagementJournal,USA
  “Management Presentation:"IfYouWanttoBeAGoodXManager
--Bea
  Approaches” GoodManager,Period"
 
  Chairperson AlexeyGermanovich,SocialandPublicProgramDirectorof
  AndreyKlimenko, SkolkovoBusinessSchool,Moscow,RF
   
  professor,Vice-Rector, Presentation:DevelopmentofPublic-PrivateParthenership:
  Director,InstituteofPublic WhatareChallengesandOpportunitiesExistTodayinRussia?”
     
  Administration,NRUHSE
  JasonTurner,PracticalGovernmentSolutions,Milwaukee,
    Wisconsin,USA
    Presentation:"BoostingOutcomesThroughPerformance
    ManagementAndMeasurement”
   
     
13:15- LunchBreak Participants
14:15    
     
14:15- PanelDiscussions(3rd

part)

 Topics:seethelistbelow
15:45    
     
16:00- PanelDiscussions(4thpart)

 Topics:seethelistbelow
17:30    
     
   

PANELS

Panel1:

Performancemeasurementandmanagement



1A:June28,14:1515:45Room311

Chairperson:DenaRingold(WorldBank,WashingtonDC,USA)



JacobKlerman(PrincipleAssociate,ABTAssociates,CambridgeMassachussets,USA)



“IndependentEvaluation:InsightsfromPublicAccounting”

ChristelleAuriacombe(HeadofDepartmentofPublicGovernance,Johannesburg,SouthAfrica),

Fannie

 Cloete,(UniversityofJohannesburg,SouthAfrica)



“MeasuringEmpowermentinDemocraticDevelopmentalStates”

TamarZemach-Marom(MyersJDCBrookdaleInstitute,Jerusalem,Israel)



“QualityImprovementandPerformanceMeasurementinSocialServicesinIsrael”

1B:June28,16:0017:30Room311

Chairperson:JacobKlerman(PrincipleAssociate,ABTAssociates,CambridgeMassachussets,USA)

DenaRingold(WorldBank,WashingtonDC,USA)



“MakingServicesWork:Indicators,Assessments,andBenchmarkingoftheQualityandGovernanceofPublicServiceDeliveryintheHumanDevelopmentSectors”

BrynaSanger(NewSchoolUniversity,NewYork,USA)



“DoesMeasuringPerformanceLeadtoManagingforPerformance?ExaminingaPoorlyUnderstoodRelationship”

VladimirEliseenko(NRUHSE,Moscow,RF)



“Methodologyandpracticalexperienceinelaborationofaggregatedratingsandindexes,measuringpublicmanagementqualityandefficiency”

1C:June29,14:15-15:45

Room311

Chairperson:Hong-SeokYang(DirectorofPolicyEvaluation,PrimeMinister'sOffice,Seoul,RepublicofSouthKorea)

JamesDowne(CardiffUniversity,UK)



“DeterminantsofServiceImprovementinUKPublicServices:EvidencefromaMeta-Evaluation”

GulbiyeYenimahalleliYasar(AnkaraUniversity,Turkey)



“PerformanceManagementPoliciesofTurkishHealthSystem”

1D:June29,16:00-17:30

Room311

Chairperson:KeunbokKang(ChunngnamNationalUniversity,Daejeon,RepublicofSouthKorea)

SvetlanaItkina,TatianaKudryavtseva(Saint-PetrsburgStatePolytechnicalUniversity,RF)



“FinancialControlinPublicManagement:PerformanceAppraisal”

DmitryMaslov(IvanovoStatePowerUniversity,RF)



“CAFmodelinRussianPublicManagement:abetterwaytowork”

Hong-SeokYang(DirectorofPolicyEvaluation,PrimeMinister'sOffice,Seoul,RepublicofSouthKorea)

“ThePerformanceManagementandEvaluationSystemofKorea”

1E:June28,14:15-15:45

Room309

Chairperson:JamesDowne(CardiffUniversity,UK)

KevinHollenbeck(W.E.UpjohnInstituteforEmpl.Res.,Portage,USA)



“WorkforceDevelopmentProgramPerformanceovertheBusinessCycle”



HenrikMinassians(CaliforniaStateUniversity,Northridge,USA)



“PerformanceMeasuresandItsPitfalls:WhatCanWeLearnfromaSouthernCaliforniaPublicAgency?”

OlgaSimagina(SiberianAcademyofPublicAdministration,Novosibirsk,RF)



“Theproblem-orientedapproachtoformationofmonitoringofpublicservices’granting”

Panel2:

Transparencyandanti-corruption



2A:June28,16:00-17:30

Room309

Chairperson:AlexeyGermanovich(SkolkovoBusinessSchool,Moscow,Russia)

TatyanaNovikova,TatianaKydryavtseva(St.PetersburgStatePolytechnicalUniversity,RF)



“DoesprocurementinRussiaincreasegovernmentprogrameffectivenessornot?”

SvetlanaPivovarova,AnnaBalsevich,ElenaPodkolzina(NRUHSE,Moscow,RF)



“TheInformationTransparencyofPublicProcurementinRussianRegions:EstimationandExplanations”

NadejdaSirotkina(NRUHSE,Moscow,RF)



“Corruptioninpublicprocurement”

2B:June29,14:15-15:45

Room309Chairperson:AlexanderObolonsky(NRUHSE,Moscow,RF)

SergeyParkhomenko(NRUHSE,Moscow,RF)



“ModernanticorruptionpolicyinRussia:achievementsandchallenges”

TomasJacko(ComeniusUniversity,Bratislava,Slovakia)



“ManagingaTowninaDifferentWay:AMayorTransformsaSlovakTown”

AnnaBalsevich,ElenaPodkolzina(NRUHSE,Moscow,RF)



“Administrativeprocedureasameansofcontroloverbureaucrats”

2C:June29,16:00-17:30

Room309

Chairperson:BrynaSanger(NewSchoolUniversity,NewYork,USA)



AlexeyKonov

(NRUHSE,Moscow,RF)




“Anti-CorruptionReformsinRussia:SettingGoals,MonitoringPerformanceandMeasuringResults”

AlexanderObolonsky


(NRUHSE,Moscow,RF)



“PublicTrust,CorruptionandPublicPolicyinPost-Socialistandnon-SocialistCountries(comparativestudy)”

LoraineMzini(North-WestUniversity,SouthAfrica)

“TherelationshipbetweenaccountabilityandcustomersatisfactioninSedibengDistrictMunicipality,SouthAfrica”

Panel3:

Citizen-drivenmodelsofpublicadministration

3A:

June28,14:1515:45Room101

Chairperson:SabinaKlimentova(PublicResearchCentreHenriTudor,Luxembourg)

OlgaDemidova(NRUHSE,Moscow,RF)



“Evaluationofmajorpoliticalinstitutionsbyresidentsofthecountrieswitheconomiesintransition:acomparativeanalysisaccordingtoWVS”

ChristinaStanderfer(UniversityOfArkansas,Fayettville,USA)



“GovernmentforthePeopleorPeopleforThemselves?Citizens’ChangingPerceptionsoftheRoleofGovernmentinProvidingSocialServices”

EditaStumbraite-Vilkisiene(MykolasRomerisUniversity,Klaipeda,Lithuania)



“Citizenparticipationinthelocalpublicservicedeliveryandqualityimprovement”

3B:June29,14:1515:45Room101

Chairperson:EditaStumbraite-Vilkisiene(MykolasRomerisUniversity,Klaipeda,Lithuania)



SabinaKlimentova(PublicResearchCentreHenriTudor,Luxembourg)



“TowardsanimprovementofLuxemburgpublicadministrationofquality:theimplementationofCitizenChair”

MagdalenaMendoza,ImeldaCaluenCruz(DevelopmentAcademyofthePhilippines,PasigCity,Philippines)



“LegislatingCitizen’sCharterstoPromoteCitizen-CentricPublicServices”

VicentePina,LourdesTorres(UniversityofZaragoza,Spain)



“Citizenparticipationinnewgovernancestrategies.ADelphiStudy”

Panel4:

Goodgovernance



4A:June28,14:15-15:45

Room526

Chairperson:AngelaEvans(UniversityofTexas,Austin,USA)

SandraArchibald,JoaquinHerranz(UniversityofWashington,USA)

“TheChallengeofPublicManagementinaComplexWorld”

AngelaEvans(UniversityofTexas,Austin,USA)



“TheNexusBetweenPublicPolicyandManagementProgramsandCreatingOpenandTransparentGovernments”
 
ErnestoVelascoSánchez(Civicusconsultores,PedregaldeSantoDomingo,Mexico)



“FromQualityImprovementtoBetterMetaGovernance:TheCaseofPublicLoansforHousinginMexico”

4B:June29,14:15-15:45

Room526

Chairperson:JoaquinHerranz,Jr.(UniversityofWashington,USA)

JiaLiangXu(Schoolof

Internationaland

Public

Affairs,ShanghaiJiaoTongUniversity,China)



“ReservoirResettlementPolicy:ShiftFromSupplyPolicytoDemandPolicy”

AmnaImam(visitingprofessor,SUNY,Brockport,USA)



“PublicAdministrationandSustainableDemocracy:ASouthAsianPerspective”



RickyMukonza(TshwaneUniversityofTechnology,Zimbabwe)



“ThebureaucracyundertheinclusivegovernmentinZimbabwe”

Panel

5:

Modelsofcollaborationandcoordination



5A:June28,16:00-17:30

Room102

Chairperson:KennethApfel(UniversityofMaryland,USA)

AngelaEvans(TexasUniversity,Austin,USA)

 “ThePowerofCooperativePublicPolicyResearchProjects:

PolicySchoolsandLegislatures”

BarbaraLehmbruch(InternationalInstituteofSocialStudies,Tuebingen,Germany)



“PlayingWithFire:ForestGovernanceandRussianPublicServiceReform”

AlexanderLibin (Georgetown University, USA)

LifeTransitionsfromMilitarytoCivilians:PublicPolicyImplications”

5B:June29,14:15-15:45

Room102

Chairperson:RobertWilson(UniversityofTexas,Austin,USA)

SamsonAkinola(CovenantUniversity,Nigeria)

“PolipreneurshipandCommunityExclusionsintheNigerDelta:Re-InvitingPublicServicedeliveryThroughPolycentricPlanningandPovertyreductionStrategy(PPPRS)”

MichaelSachs(DanubeUniversity,Krems,Austria)



“Abusinessmodelofcollaborativevalueproductionforpublicadministration:Means,Motivations,andFactors”



SvetlanaSinelnik(MinistryofHealth,Kyev,Ukraine)



“CollaborationacrossInternationalagenciesinpreparationfordisastermedicalresponse:UkraineandCaliforniaPartnershipProgram(1999-2009)”

RobertWilson(UniversityofTexas,Austin,USA)



“IntergovernmentalCollaborationinMetropolitanAreas:TheCaseoftheFederalistAmericas”

Panel6:

ProgramEvaluation



6A:June28,14:15-15:45

Room102

Chairperson:SwatiDesai(ColumbiaUniversity,NewYork,USA)

HeungsukChoi,HoWonSuk(KoreaUniversity,Seoul,RepublicofSouthKorea)



“WhyAdoptingSeeminglyIneffectivePolicies:theCaseofMaternitySubsidyProgramsinSouthKorea”

SwatiDesai(ColumbiaUniversity,NewYork,USA)



“LessonsLearnedfromaDecadeofCraftingandEvaluating“Welfare-to-Work”Performance-basedContractsinNewYorkCity”

6B:June29,16:00-17:30

Room102

Chairperson:LadislavKabat(ThePanEuropeanUniversity,Nitra,Slovakia)

DianaEpstein(CenterforAmericanProgressinWashingtonDC,USA),JacobKlerman(Principle

Associate,ABTAssociates,CambridgeMassachussets,USA)



“WhenisaProgramReadyforRigorousImpactEvaluation?”

LadislavKabat(ThePanEuropeanUniversity,Nitra,Slovakia)



“IncomeandlivingconditionsoftheSlovakia’shouseholdsunderthemacroeconomicframe”

GyeorehLee(UniversityofKentucky,USA)



“IstheUSHealthCareReformtheCivilRightActofthe21stCentury:Willingness-To-PayofPeoplewithDevelopmentalDisabilitiesfortheNewHealthCareSystem”

Panel7:

E-Government



7A:June29,16:00-17:30

Room101

Chairperson:EvgennyStyrin(NRUHSE,Moscow,RF)

KonstantinGolovshinsky(NRUHSE,Moscow,RF)



“Howtostimulatee-servicesatregionalandmunicipallevelsofpublicadministration:theapproachofRussianFederation”

LilianaProskuryakova(NRUHSE,Moscow,RF)



“E-innovationsinthePublicSector”

ChangsooSong(UniversityofNebraskaatOmaha,USA)



“ITCollaborationamongGovernmentstoimprovePublicServices”

EvgenyStyrin,AndreyZhulin(NRUHSE,Moscow,RF)



“E-governmentdevelopmentinRussia:futureperspectivesandtrends”

Panel8:

AdministrativereformandmodernizationinContextofGlobalization

8A:June28,16:00-17:30

Room101

Chairperson:AndreyKlimenko(NRUHSE,Moscow,RF)

JohannSeiwald(MinistryofFinance,Vienna,Austria),TobiasPolzer,

MarkusHöllerer

(ViennaUniversityofEconomicsandBusines,Austria)

“ThePathtotheBudgetReforminAustria.

TracesofdiscoursesoftheFederalBudgetLawanditsAmendments”

IbrahimElGhandour(TheBasilFuleihanInstituteforEconomyandFinance,Lebanon)



“BuildingcapacityinPublicFinancialManagementinaPost-conflictCountry:APracticefromtheMinistryofFinanceandtheInstituteofFinanceofLebanon”

TatianaGourounian(SiberianAcademyforPublicAdministration,Novosibirsk,RF)



“StateRegulationofInnovationActivityinNovosibirskayaoblast”

Panel9:

Public-privatepartnerships



9A:June28,16:00-17:30

Room513

Chairperson:JurajNemec(MasarykUniversityBrno,CzechRepublic)

AndreiDementiev(NRUHSE,Moscow,RF)



“PPPinsuburbanrailwaytransportinRussia”

FrancescaMattassoglio,FabrizioFracohia(BicoccaUniversity,Milan,Italy)



“PublicorPrivateManagementforLocalpublicservices?AnanalysisoftheItalianvariousmanagementmethodsinthelightoftheEuropeanLaw”

BeataMikusovaMerickova(MatejBelUniversity,BanskaBystrica,Slovakia);JurajNemec(Masaryk

UniversityBrno,CzechRepublic);ZuzanaVozarov(MatejBelUniversityBanskaBystrica,Slovakia)



“Efficiencyofcontractingoutlocalpublicservices”

9BJune29,14:15-15:45

Room513

Chairperson:MaureenPirog(IndianaUniversity,Bloomington,USA)

TahirNisar(UniversityofSouthampton,London,UK)



“TheDesignandImplementationofPublicPrivatePartnershipsintheUK'sSocialSector”



ElenaShadrina(NRUHSE,Moscow,RF)



“Publicservices,socialbenefitsandpublic-privatepartnership(PPP):anexampleofmanagementofthesectorofsolidwaste”

DanielSmiley(StateofCaliforniaEmergencyMedicalServices,Carmichael,USA)



“PrivateAmbulanceServiceDeliveryandEfficiencyinCalifornia”

Panel10:

Leadership

10A:June28,16:00-17:30

Room526

Chairperson:KarenBaehler(AmericanUniversity,WashingtonDC,USA)

NataliaIvanova(NRUHSE,Moscow,RF)



“Socialidentityapproachinunderstandingoforganizationandleadership”

WilliamLester(JacksonvilleStateUniversity,USA)



“AmericanDisasterResponse:AnInstructiveExperienceforAll”

SuchetaPyakuryal(TheUniversityofAkron,USA)



“RecedingRoleofPublicBureaucracyandtheGrowthofIlliberalism”

Panel11:

Networks,privatization,NGO’s,andcontracting



11A:June28,14:15-15:45

Room327-k

Chairperson:JasonTurner(PracticalGovernmentSolutions,Milwaukee,Wisconsin,USA)

BrinisterIurie(EUHighLevelPolicyAdviceTeam/UNDP,Chisinau,Moldova)



“Rethinkingtherolesandcapacitiesofcentralandlocalpublicadministrationsintheviewimplementationofwelfare-to-workpoliciesintheRepublicofMoldova”



GulnaraMinnigaleeva(NRUHSE,Moscow,RF)



“GovernmentandNonprofitCooperationinRussia:ServingOlderAdults”



RamonaOrtega-Liston(TheUniversityofAkron,USA)



“IllegalImmigration:MinorsShelterCareProgram”

11B:June28,16:00-17:30

Room327-k



Chairperson:HellmutWollmann(HumboldtUniversity,Berlin,Germany)

HellmutWollmann(HumboldtUniversity,Berlin,Germany)



”TheprovisionofpublicservicesinEuropeancountriesbetweenState,localgovernmentandmarkettheprovisionofenergyasacaseinpoint”

LeonidPolishchuk,DarjaZubareva(NRUHSE,Moscow,RF)



“DriversandCitizens:TheImpactofSocialCapitalonTrafficConditionsinRussianCities”

BohneEberhard,KaterinaPotapova(UniversityofAdministrativeSciences,Speyer,Germany)



“AcomparativeperspectiveoninformalgovernanceinGermanyandRussia”

SuniaVosikata,DeniseFaifua(UniversityofNewSouthWales,Sydney,Australia)



“HRSelectionDistortions:AtheoreticalframeworkfortheFijiPublicService”

11C:June29,14:15-15:45

Room327-k

Chairperson:JohannSeiwald(MinistryofFinance,Vienna,Austria)



RinatMenyashev,LeonidPolichshuk(NRUHSE,Moscow,RF)



“DoesSocialCapitalHaveEconomicPayoffinRussia?”

AlexanderKulikov(SyracuseUniversity,USA),

ElenaKulikov(CaliforniaStateUniversityDominguezHills,RedondoBeach,USA)



“TheImplicationoftheMarketReformsinChinaandRussia”

MattiPalo(IndependentScientist,Finland)



“TragedyofRussianSocialisticForestryUnderCorruption”

11D:June29,16:00-17:30

Room327-k

Chairperson:KevinHollenbeck(W.E.UpjohnInstituteforEmpl.Res.,Portage,USA)



SundayOdezah(UniversityoftheVirginIslands,St.Thomas,VirginIslands)



”GovernmentNonprofitParthnerships:forbetterorWorse?”



GordonShockley(ArizonaStateUniversity,Tempe,USA)



“ChangingSociety:AComparisonofSocialPolicyandSocialEntrepreneurship”

ChristinaStanderfer(UniversityOfArkansas,Fayettville,USA)



“GovernmentforthePeopleorPeopleforThemselves?Citizens’ChangingPerceptionsoftheRoleofGovernmentinProvidingSocialServices”

Panel12:

Understandingcontemporarypublicadministration



12A:June29,14:15-15:45

Room513

Chairperson:AlexeyBarabashev(NRUHSE,Moscow,RF)

MarioBolzan(UniversityofPadua,Italy)



“CompetencesandtrainingneedsforanewpublicmanagementintheItalianCommunes”

KarolDesci(InstituteofPublicPolicy,Bratislava,Slovakia)



“TheRoleofthePersonnelintheImplementationofNewPublicManagementintheContextoftheAustrianAdministrationResearch”

DanielSimonet(AmericanUniversityofSharjah,UnitedArabEmirates)



“TheNewPublicManagementTheoryandtheReformofEuropeanHealthCareSystems”

Panel13:

Newapproachestoimprovingpublicservicedelivery



13A:June29,16:00-17:30

Room513

Chairperson:ArielFiszbain(WorldBank,WashingtonDC,USA)

Ariel

Fiszbein(WorldBank,WashingtonDC,USA)



“MatchingReformstoRealities:InstitutionalContextsandServiceDeliveryReforms”

MarinaKolosnitsyna(NRUHSE,Moscow,RF)



“Remunerationreformsinpublicsector:acaseofRussianhealthcare”

KathyPelleran(WesternMichiganUniversity,Lansing,USA)



“AdvancingPublicServicesWhenThereareNumerousPrioritiesandLimitedResources”

IrinaKhizhnyakova,GulnaraMinnigaleeva(NRUHSE,Moscow,RF)



“ImprovingPublicServicesforOlderAdults

inRussia”